Although Specsavers stores in Hertfordshire have been calling their customers throughout the pandemic, community care calls will be now be made to thousands of vulnerable people in the region who may have missed sight or hearing tests during lockdown – as well as offering a friendly voice to those struggling with loneliness through confinement. 

In the event further care is needed, colleagues can arrange a follow-up call via Specsavers RemoteCare, a new video and telephone consultancy service. 

Postcards as well as calls

Specsavers is also sending out thousands of postcards to older customers currently unable to leave their homes, which include contact details of key charity support groups such as Royal Voluntary Service, who are co-ordinating the NHS Volunteer Responders group. 

The cover of the postcard has been designed by nine-year-old Jazmine Hodding, from Ipswich, after entering Specsavers’ Facebook competition to bring a smile to the faces of vulnerable customers living in isolation. 

Importance of RemoteCare

Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, said: ‘At home consultations are set to be the norm for the foreseeable future, so services like care calls and RemoteCare, where customers can speak to an expert directly, will be essential.’

Giles Edmonds, clinical services director at Specsavers, said: ‘We have been exploring innovative alternatives to in-person appointments. This is clearly significant given the present restrictions, but it is a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.’

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