While local stores across Cambridgeshire have been calling customers throughout the last few months, stores will now be making community care calls to thousands of vulnerable people who may have missed their regular sight and hearing tests over the lockdown period.

Launched in collaboration with the Royal Voluntary Service, the calls will aim to make sure that vulnerable patients are given an opportunity to report any changes in their sight or hearing, in order for Specsavers to monitor their health.

If further care is needed, store colleagues can arrange an appointment via RemoteCare – a new video and telephone consultancy service launched by Specsavers.

Care Calls will support local community

Given the need for elderly and vulnerable customers to self-isolate and protect themselves over lockdown, many have become concerned that they’ve missed their regular eye or ear tests – or will miss them in the future.

In order to ensure that the local community can continue to access the professional eye and ear care services they need throughout the new norm, Specsavers have launched their innovative service.

Home consultations are important for the future

Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, said: ‘With lockdown set to continue in some form for the foreseeable future, it’s essential that healthcare services like care calls and RemoteCare are being made available so that those isolating can access expert help at home.’

Giles Edmonds, clinical services director at Specsavers, said: ‘This is a significant development given the present restrictions, but it is also a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.

But, it’s important to remember that alongside the RemoteCare service, Specsavers stores across Cambridgeshire remain open for urgent and essential care for those in need.

If you do need help with your eyes, glasses or contact lenses, or your hearing or hearing aids, please do contact your local store.’


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