With many vulnerable customers concerned that the continued lockdown will disrupt their regular eye and ear tests at their local opticians and audiologists, Specsavers stores in Buckinghamshire will now be making community care calls to thousands of vulnerable people who may have missed their scheduled check-ups.
Backed by the Royal Voluntary Service, Specsavers want to make sure that those required to keep indoors and isolate during lockdown continue to have access to professional eye and ear care services.
Home consultations an important part of the new normal
Giles Edmonds, clinical services director at Specsavers, said: ‘We have been exploring innovative alternatives to in-person appointments, given the present restrictions. However, this is a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.’
Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, added: ‘On top, many older people are missing human interaction and something as simple as a friendly phone call or receiving some cheerful post can really make someone’s day.'
Looking after the local community
The calls aim to make sure that vulnerable patients are given an opportunity to report any changes in their sight or hearing, in order for Specsavers to monitor their health.
If further care is needed, store colleagues can arrange an appointment via RemoteCare – a new video and telephone consultancy service launched by Specsavers.
And for those struggling with loneliness or social isolation, the teams are also hoping the calls will offer a friendly voice at the end of the line.
Open for care
For more urgent matters, customers can still call their local store if they need help with their eyes, glasses or contact lenses, and also their hearing or hearing aids.