When Bruce, a Miniature schnauzer, decided that his owner’s specs were too tasty to resist, his owner Tracy Bailey feared the worse – imagining lockdown would mean she would be left struggling with her vision.
Fortunately, Specsavers in Solihull is open for care – offering essential and urgent care to those who need it – and so Tracy contacted the team to explain her predicament.
‘Bruce is just one-year-old and still likes to chew,’ commented Tracy. ‘He managed to get hold of my specs and thought they looked tasty, breaking both the lenses and snapping the side off too in the process.’
The team at the store arranged an appointment for Tracy to safely visit the store. On inspection of the specs, the damage to the side was irreversible, and the lenses needed replacing. So, lab technician Chris Sewell came to the rescue finding a pair of sides and glazed two new lenses into the dog-toothed frame, and all within half an hour.
‘It was such fantastic service,’ added Tracy, ‘I really was in a pickle and would be lost without my glasses, as although I wear contact lenses, I don’t use them all the time. Team Specsavers really saved my day. They even went out of their way to buy Bruce some dog biscuits in the hope he’ll leave my glasses alone next time he’s peckish!’
A word from the store director
Store director of both Solihull and Shirley Specsavers, Brad Parkes said, ‘We’re really proud of the team and how they have responded to the current challenging situation. Spirits are high, and the service the team continue to offer key workers, the vulnerable and people like Tracy the very best in customer service.’
Open for care
Specsavers Solihull and Shirley are operating on skeleton teams classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
The service has remained in place daily throughout normal hours and the team have helped several key workers including doctors and nurses (providing bifocals when their reading glasses were not suitable under their PPE), as well as testing and providing up-to-date specs for an ambulance paramedic to help keep him on the road. The team have also replaced children’s broken specs, alongside those for several elderly patients who had fallen and broken theirs, together with HGV drivers who have been delivering essential supplies.
Brad added, ‘We’re all doing our bit to help combat the effects of the virus. We’re supported by the furlough team and know they’d all step up if they were needed. We are open for care for the people of Solihull and Shirley and are delighted our efforts are appreciated by those who’ve needed us, their families and the community.’