A local grandfather is starring in a new national TV campaign after a Specsavers audiologist helped to reconnect him with his family when his hearing aids went missing.

Douglas Ryall, who is in his 80s, was horrified when his hearing aids he had sent off for repair had gone missing en route to this Sydenham home. He had only got his hearing aids at Christmas, because his family had noticed that he wasn’t joining in conversations as much as he normally would.

Here to help

But when Stephen Bannister, audiologist at Specsavers Bromley, heard about the missing aids, he stepped in and delivered Douglas a brand new, upgraded, version for free. The story is now being featured in a new 90-second Specsavers TV ad, titled We Were There.

It tells the story of store colleagues and some of their customers, such as Stephen and Douglas, during lockdown when the doors were closed apart from offering urgent and essential care. It shows how store staff had to change the way they worked to help people outside the normal test room environment, offering eye and hearing care for people in car parks, on doorsteps and at picnic tables.

A word from Douglas

Douglas says: ‘I was greatly in need of a new hearing aid, and the help from Specsavers Bromley has enabled me to go back to my day-to-day activities, even under different circumstances. I like being able to hear the birds in my garden again.

‘I was really pleased with the prompt response as I didn’t expect them to get back to me so quickly due to lockdown.’

A word from Stephen

Stephen, who is the audiology partner for Specsavers Bromley, responded to many requests like Douglas’ from customers during lockdown.

He says: ‘We wanted to ensure that we were doing as much as possible for our community during such a difficult time. Hearing is so important and something we take for granted and when people were in lockdown and isolated, it was even more crucial so that they could communicate with loved ones.’

To watch the full advert, click here

All Specsavers Bromley hearing store information

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