Celebrating two years in the community, the team at Specsavers opticians reviews their growth and achievements since opening, and look ahead at their exciting plans for the future.
Here’s to two years!
After opening its doors to the Ripley community in August 2014 with a team of eight, the store on Oxford Street has enjoyed two years of optical success, growing the team by four, raising money and awareness for local and national charities and nurturing relationships with customers who return time after time.
To celebrate the store’s second birthday, the team threw a well-deserved beach birthday party, giving out free beach-themed goodie bags, beach balls and glasses cases to visitors. Face-painting and balloon modelling was on offer for children, tasty treats were served throughout the event and stilt walkers added a carnival-like feel to the day.
One of the top priorities for the Ripley team since opening has been to contribute to the local community. This year, the team has been supporting the Eye Clinic at Ripley Hospital and has raised more than £2,000, which was donated at their birthday celebrations.
‘We have always been a driven team who want to be involved with charity work improving the lives of people in the community and further afield,’ said store director Kuldip Dosanjh.
‘The hospital was looking to purchase a device that could greatly help with detecting the early signs of glaucoma by measuring the thickness of the cornea - the area at the front of the eye – and we were keen to help with this. Glaucoma is the leading cause of preventable sight loss in the UK where increased pressure in the eye causes the optic nerve to become damaged. However, a lot of people remain unaware of it and we are keen to raise awareness in the local area, as once damage has been done it is irreversible.'
‘The team has been hard at work raising money, and we are delighted that the local community has joined us in our support of the eye clinic.’
A helping hand to the NHS
Along with raising funds to support eyecare at the local hospital, the Specsavers team is doing its bit to take some pressure off the NHS by offering a treatment service for minor eye conditions (MECs). As an approved NHS provider of Enhanced Optical Services, staff in store can complete checks and manage MECs, including red eye, dry eye, watering eye and floaters in the vision on the same day.
Ripley store director, Kuldip Dosanjh, said: ‘We are pleased to be able to perform this extra service to the Ripley community. Our tests can easily pick up most common eye complaints, including glaucoma, and allow us to assess whether or not someone needs to be referred for treatment. In many cases we are able to monitor customers ourselves, so not only can this be more convenient for patients, but it takes some of the pressure off local GPs in Ripley.’
A skilled and committed team
Over the past two years, the Ripley team have built a strong reputation in the community for the highest levels of customer care and optical expertise. Building on their current knowledge, the dispensing and customer service teams have been put to the test by undertaking a rigorous training programme to further advance their expertise.
‘Every course that the staff members undertake has been packed with useful information and learning experiences to help them improve their skill set and confidence, whether it’s the Cert 3 certificate for dispensing opticians or higher education for optometrists,’ explains Kuldip Dosanjh.
‘Many of our team members have completed an NVQ Level 2 in customer service to further enhance the outstanding customer service that we provide, as ensuring everyone who visits us has a good experience is a real priority,’ continues Kuldip. ‘And of course, regular eye examinations with highly trained staff are very important to maintain clear, healthy vision.’
Recent staff developments have added to the team’s expertise. Offering the highest quality sight testing, a new optometrist has embarked on a career with Specsavers. During his pre-registration training year at the Ripley store, Glyn Gohil was brought on by store director and qualified optometrist Kuldip Dosanjh and is looking forward to pursuing a promising career helping customers to maintain healthy vision.
Seeing clearly with Specsavers’ 2 for 1 offer
With the best choice of specs on the high street, Specsavers’ 2 for 1 glasses offer is available at the Ripley store. The team understands that the right specs can add the finishing touches to your look, with fashionable frames for men, women and children starting at just £69 for two pairs and designer ranges starting at £99 for two pairs. With cutting-edge Digital Precision Eyecare technology, Ripley’s frame stylists in store will ensure that you can choose frames to flatter your face and suit your personal style.