Bolton Specsavers celebrates UK-first with new customer lounge
Shoppers at Bolton Specsavers can now enjoy an exclusive UK-first after the Victoria Square store unveiled its new state-of-the-art customer lounge as part of an extensive refurbishment.
The store’s first floor has been transformed to feature new seating and the latest iPad models, enabling customers to browse new frames and the latest trends from celebrity stylists on Specsavers own fashion app as well as local and national news.
The exciting revamp comes just months after the Bolton store completed a major store makeover on the ground floor.
Store manager Robert Ogg says: ‘We are really excited about our new customer lounge and proud to be the first store in the network to offer these exclusive facilities.
‘This is a completely different approach to the way we manage the customer journey through store and we have had fantastic feedback.
Improved customer experience
‘From a customer point of view, it enables us to create far more capacity and cut waiting times. It has been so successful that Specsavers is now moving to roll-out the scheme across the UK.’