While Specsavers Winchester in the High Street is closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and support local key workers.
And it is not just the current core team at the store that are busy supporting local people through the current crisis.
Supporting the community
Team member Bobbi Harris has been going the extra mile on a voluntary basis to support a vulnerable member of the local community despite having been furloughed.
The store has a long-standing customer in her sixties who needs help fitting her hearing aids on a regular basis due to mobility issues. Before lockdown, she had visited the High Street store every other day to get Bobbi to help her, and called the store in distress when she realised that she had to go into self-isolation.
Going the extra mile
She did not have anyone else available to help her, and was worried about how she would cope. Bobbi popped round to her house to help the patient fit her hearing aids, but realised that she needed essential shopping too. She took a list and did it for her.
Bobbi was then furloughed, but last week she told store director Malini Barchha that she remains in touch with the customer to check on her and make sure her needs are being met, and has continued to drop a weekly shop off at her door.
A word from Malini
Malini said: ‘We are really proud of Bobbi. She is a valued member of our team who always makes a difference, and we cannot wait to have her back in store, but the difference she is making for this lady – off her her own back – is irreplaceable at the moment.
‘We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs – so please give us a call if you need us.’
Open for care
Customers are being encouraged to call the store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids. If anyone is required to attend the store, they will be asked to do so – and key workers will be prioritised.
The store are seeing people by appointment only, in line with government advice, and are following all current guidance. The store also runs a minor eye conditions service in normal times to support people with conditions like dry eyes, red eyes and floaters.