Specsavers Bicester is focused on safely helping and supporting the local community where it can.
The store has suspended all routine testing for the foreseeable future to focus on essential and urgent care only, particularly for key workers.
Store opening hours have been reduced to 10 am – 4 pm and only a skeleton staff are working to ensure social distancing is maintained. This is further supported by triage appointments carried out by phone where possible, and only one customer is permitted in the store at any time.
‘Guaranteeing the safety and wellbeing of our customers and our colleagues has to be our priority so we will only open if it is safe to do so and in compliance with the Government ’s strict new guidelines,’ said Specsavers Bicester store director, Satnam Johal. ‘We’re keen to do our bit for the wider community where we can. For example, for those customers waiting to collect either their specs or contact lenses, we’ll be posting them out free of charge.
‘Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without our help and people who would come to harm without our health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.’
Customers can phone the store for advice and to be assessed on the level of care that they might need, the only exception being key workers who are able to walk in and seek immediate advice. Glasses and contact lenses can also be purchased online for customers with a current prescription.