Specsavers has been named the leading opticians in the UK when it comes to customer satisfaction.  

The biannual UK Customer Satisfaction Index (UKCSI), produced by the Institute of Customer Service is based on almost 10,000 online survey respondents from 13 different sectors of the UK economy who rate businesses on:

  • professionalism
  • quality
  • efficiency
  • ease of doing business
  • timeliness
  • problem solving and
  • complaint handling.

The award is the second in the last year to acknowledge excellence in customer satisfaction following a YouGov Plc online survey that rated the business as the UK's most trusted optician.

Jill Clark, Specsavers' director of customer services, says: 'We are delighted to see the results of this Index as we always welcome feedback that can help us to maintain and build on our high standard of customer service.

‘Specsavers has invested a huge amount of time focusing on service, which we consider to be of paramount importance'.

We serve a huge amount of customers, but we aim for every individual to get a personal, friendly and expert service.

Our stores have been working towards this by gaining feedback on customers about what we can improve - and their hard work is paying dividends.’

In the non-food retail sector Specsavers placed seventh out of 50 companies overall, with non-optical retailers John Lewis, Amazon and First Direct ranking highest in the Index.

Joanna Causon, CEO of the Institute for Customer Service, comments in the foreword to the Index: ‘We are now in a genuine relationship economy in which an organisation’s success will increasingly be determined by the quality of their relationships – with customers, suppliers, partners and insider organisations.

These UKCSI results confirm that the bar for customer satisfaction has risen.’

For Specsavers UK customer service,  please call us on 0800 068 0241 or email feedback@specsavers.co.uk


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