Whilst elderly customers continue to self-isolate and protect themselves at home throughout lockdown, many have become concerned that they’ll be unable to attend their regular check-ups at the opticians and audiologists, or have missed them already.

That’s why Specsavers has teamed up with the Royal Voluntary Service to offer a new service to the elderly at home.

Community Care Calls

Local stores will now be making community care calls to thousands of vulnerable people who may have missed their sight and hearing tests over the last few months.

The calls aim to make sure that vulnerable patients are given an opportunity to report any changes in their sight or hearing, in order for Specsavers to monitor their health. If further care is needed, store colleagues can arrange an appointment via RemoteCare – a new video and telephone consultancy service launched by Specsavers.

For those struggling with loneliness or social isolation, the teams are also hoping the calls will offer a friendly voice at the end of the line.

Supporting local people

Giles Edmonds, clinical services director at Specsavers, said: ‘Given the need for so many of us to remain at home as much as possible, it’s incredibly important that we’re able to launch an alternative to in-store appointments.

We want to make sure that everyone can access the care and support they need – and especially those who are particularly vulnerable.’

Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, said: ‘Services like these are now essential in the new norm, as at home consultations replace traditional in-store appointments under lockdown.

‘On top, many older people are missing human interaction and something as simple as a friendly phone call or receiving some cheerful post can really make someone’s day.'

Open for care

For those in need of urgent care, Specsavers stores across Berkshire remain open for essential care, as well as offering their RemoteCare service. If you need help with your eyes, glasses or contact lenses, or hearing or hearing aids, give your local store a call.


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