An elderly gentleman with dementia can hear again thanks to a Specsavers Bedminster audiologist who fixed his hearing aid, amid the COVID-19 lockdown. 

A helping hand

Isolating at home with his wife because they are vulnerable, the 89-year-old had been in touch with his daughter about getting his hearing aid fixed. Having called ahead to the store she was able to bring the hearing aid into the store for audiologist, Parveen Hamill to fix.

‘We’ve suspended all routine testing for the foreseeable future but are still open for urgent and essential audiology and optical care, so we're pleased to be able to help fix the hearing aid,’ said Parveen. ‘The gentleman’s daughter said that her parents were struggling a bit with lockdown, so not being able to hear was just adding another thing into the mix. 

‘It’s a challenging situation for everyone at the moment, but if we’re able to help in some way, particularly those who are vulnerable, as well as key workers, then we want to do our bit.’

Open for care

Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. That includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.

Customers can phone the store for advice and to be assessed on the level of care that they might need, the only exception being key workers who are able to walk in and seek immediate advice. Glasses and contact lenses can also be purchased online for customers with a current prescription. 

Specsavers has set up an Ask the Expert group on Facebook for people to ask our team of expert optometrists and audiologists questions they might have about their sight or hearing while stores are open for urgent and essential appointments only. The group can be found here.

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