With lockdown in some capacity set to continue and the elderly forced to continue isolating, Specsavers has teamed up with the Royal Voluntary Service to launch a new service, whereby local stores will be calling thousands of elderly customers regarding their eye and ear health.

Having been forced to refrain from leaving houses unnecessarily, Specsavers are aware that many vulnerable customers may have missed regular eye and ear tests and are in need of access to professional help to go over any concerns.

A forward-thinking service

Giles Edmonds, clinical services director at Specsavers, said: ‘It’s a necessity that health services like ours continue to innovate new ways of delivering expert healthcare – particularly during difficult times like these. However, this is a service that we’ve created for the long-term.

We want to make sure that everyone can access the care and support that they need. And in these lonely times in particular, we also hope the calls will offer a friendly voice at the end of the phone.’

The calls aim to make sure that vulnerable patients are given an opportunity to report any changes in their sight or hearing, in order for Specsavers to monitor their health.

Should any further care be needed, store colleagues can arrange an appointment via RemoteCare – a new video and telephone consultancy service launched by Specsavers.

Essential services available in store

If you do need help with your eyes, glasses or contact lenses, or your hearing or hearing aids, Specsavers stores across Bedfordshire remain open for urgent and essential care.


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