Specsavers Audiologists in Bedford and Biggleswade have been recognised for their continually improving service.
The stores have received the Improving Quality in Physiological Service (IQIPS) accreditation following a two day assessment across both locations and their outpatient services.
The audiology team received outstanding feedback from the assessors at the United Kingdom Accreditation Service (UKAS). One of the four assessors, Rebecca Gibbons, praised the staff in particular for demonstrating strong teamwork and a patient-focused service.
Staff at both stores recently undertook training from Dementia Friends and created the ‘Eyes and Ears’ newsletter for customers as part of their commitment to providing the best service possible.
Hearing director, Aekta Patel, said: ‘We’ve been working hard to ensure that our customers receive the best care possible and have systems in place to make sure that we are always improving our quality of service. Our Certificate of Accreditation is testament to the whole team’s continued efforts.’
The IQIPS assessment judged the store on four key areas: 1) patient experience, 2) safety, 3) facilities, resources and workforce, and 4) clinical competence. This accreditation recognises the audiology business as meeting national and European standards in adult audiology.