The team at Specsavers Ayr recently completed a training course which will allow them to better understand the needs of any customers with dementia visiting the store.
All staff at the store all took part in the Dementia Friends initiative, which is run by Alzheimer’s Society Scotland, with the aim to raise awareness of the condition and help them to be better equipped to support those living with dementia.
Jim Baird, of Dementia Friends Scotland, visited the store before it opened for the day to deliver the training course.
Committed to make Ayr dementia friendly
Following the training, Jim, said: ‘A key element of the Dementia Friends course is to equip businesses to be more empathetic towards those with dementia, through education and to empower staff to be more proactive towards customer support.
‘It’s always great to see how committed the team at Specsavers are in helping to make Ayr a more dementia-friendly town.’
Linda Fulton, store director at Specsavers in Ayr, said: ‘We are hugely grateful for the team at Alzheimer’s Society Scotland for taking the time to help us further improve our approach towards providing excellent customer service to everyone who visits the store.
‘We always strive to ensure that we provide an accessible service to our community, and it’s fantastic to see even more of our team become fully-fledged Dementia Friends.’