All eyes on customer service
We were delighted and humbled when we received a letter from a very happy customer:
Dear Specsavers Wolverhampton
I feel that I must write to you for your service when I ordered two pairs of Timberland glasses. Choosing the right frames is never easy but your staff at Specssavers made it a joy, I left your store feeling like an important individual and not just another customer, which I am sure is the case for all of your customers.
I appologise when I say that in the past I have thought of Specsavers as being a budget store with cheap frames. I now feel that Specsavers are a value for money store with high spec frames at affordable prices.
Customer service, price and approach from yourself means that I am now a lifelong customer and I thank you for your assistance.