Specsavers opticians in Pontypridd received some glowing feedback after a customer came in store for an eye test. After the impressive customer service they received, they took to the Specsavers online feedback page to share their experience and gratitude.

Mrs W Longman writes:

Up until this visit I have always used 'local' opticians, thinking that a large company like Specsavers would be 'cold'... How wrong I was!

The staff were amazing, infact I spent almost two hours having my eye tested (i had to go to put more money in the car park and when I asked if they had change for £20, the manager gave me the money!) 
Andrew explained the photos of my eyes in detail, telling me all about the things you look out for. He also told me I could have contact lenses, something I thought I couldn't do because I only need glasses for close work.

The helpfulness of the staff choosing my glasses was also fabulous, taking an interest in me, not just selling me something.
I cannot express enough the friendliest of all the staff I spoke to during my visit.

A total pleasure rather than a chore! Thank you!

All Pontypridd store information

Leave us your feedback


Back to News