A big thank you to the Tottenham Court Road store

03 June, 2016
Customer full of praise for Tottenham Court Road store.

Specsavers is always striving to provide the highest quality of customer care possible, so it was great to receive this very positive feedback from a happy customer.

Mr Kirby writes:

Hi, just wanted to drop a quick note of praise for one of your assistants in the Tottenham Court Road branch. Unfortunately I didn't get the gentleman’s name but I think one of his colleagues referred to him as Kam.

Kam was incredibly helpful during my recent visit, his sincerity when discussing my lens options was very refreshing, I truly felt he had my best interests at heart and wasn't looking to needlessly up-sell things I didn't need. In addition to this his overall demeanour was that of a very friendly and approachable man. So much so that when I returned to pick up my glasses, even though I was being served by another member off staff he came over to double check I was happy with everything we discussed/chose.

Overall he is an absolute credit to your store and I think he deserves to know that he made what is a relatively humdrum experience more enjoyable than it probably has any right to be. Thanks, Charlie. 

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