These companies include the following.
For store customers (optician or audiology), corporate eye-care customers or users of our Specsavers website:
Each Specsavers store is a company within the Specsavers Group. Details of each store company are available in the relevant store.
For our home-visit customers:
You can ask your Specsavers home-visit representative for details of the companies that provide this service.
The Specsavers Group are data controllers of your personal information for the purposes of any data-protection legislation that applies. This means that they are responsible for how and why your personal information is collected, used and stored. If have any questions or concerns about how your information is being managed, you can write to our Data Protection Officer at Data Protection Office, Forum 6 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7PA.
We may collect and process information about you including:
We mainly collect this information from you when you have chosen to give it to us. But we may also collect it from other sources if it is necessary and legal to do so, including from:
We can also combine this information with information we get from public sources.
We may also collect personal information about you from your use of other Specsavers Group websites or services.
We process your personal information for the following reasons, to help us provide you with the best possible eye and hearing health care and customer experience. We will only process your personal information if we have a lawful basis (reason) to do so. We rely on the following lawful bases to collect and process your personal information;
Legitimate interests – It is in our genuine interests to process your information for the following purposes to make sure we provide you with a professional eye and hearing service in the most secure and appropriate way:
Please note, we will communicate with you using the communication preferences you give us. This may include by post, email, text message, phone or on social media.
Contractual obligations – we rely on the responsibilities set out in our contract with you when we process your information in order to keep to any arrangements we have made with you. This may include for the following reasons:
Legal obligations – there may be times when we have a legal reason for needing to share and process your personal information you have given us, including for the following reasons:
Consent – we rely on your consent (permission) to process your personal information within the Specsavers Group, and will ask you to provide this:
We and other members of the Specsavers Group will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide products and services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims. Once it is determined that there is no longer a legal basis to retain your Personal Data, it may be deleted or anonymised where it can no longer be used to identify you directly or indirectly.
We de-identify (anonymise) your personal data so that it does not directly or indirectly identify you for the following purposes; concerning health for future scientific and historical research purposes, analytics, and statistical purposes to develop and improve new treatments and programs of healthcare, related services, and products.
Each of our stores is run by a company within the Specsavers Group. When you place an order for products or services in a store, the data controller of the personal information will be that store. Specsavers Optical Group will process that information, including any health information, on behalf of the store. Specsavers Optical Group also provides IT, marketing and other services for each store and processes any personal information relating to these services.
We may share your personal information with other people when it is necessary to do so, including for the following reasons:
Sometimes it may be necessary to share your personal information with our business partners (other organisations), or other members of the Specsavers Group who provide services for us. This may mean sharing your information outside of the UK, European Union (EU) and European Economic Area (EEA), including in the USA. Please note, when information is shared outside of the UK, EU and EEA, it may be handled according to local laws.
If we need to share your personal information outside of the UK, EU or EEA, we will make sure that the transfer is in line with data-protection law.
Our contracts with the overseas companies we share personal information with will include standard clauses which are approved by the European Commission for transferring information from the EU. Where necessary, we will put further measures in place to protect your information. These clauses, and any further measures, make sure that your information is protected in the same way as it would be in the UK, EU and EEA. If you would like a copy of our standard contractual clauses, please write to our Data Protection Officer at Data Protection Office, Forum 6 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7PA
You can update or change your personal information at your local Specsavers store, by signing in to your account (if you are a registered online customer), or by contacting email@example.com.
You have certain rights under UK data-protection law, including the right to:
You also have the right to ask us to delete your personal information and to stop processing it if we have no legal basis to keep storing or processing it. This includes if:
You have the right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data-protection law. For more information, visit ico.org.uk.
We may use your personal information to contact you about our products and services.
If you do not want to receive marketing material (including special offers and discounts), you can let us know in-store, by emailing firstname.lastname@example.org or by phoning the customer service team on 0808 172 0072.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions in the marketing emails we send you.
We use the following security technology and methods to help protect your personal information from unauthorised access and use.
We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that results from you using those websites or resources.
Last updated May 2023
See our Intellectual property rights policy which applies to all trademarks and copyright material.