I am a store customer (optician or audiology), a corporate eye-care customer or I use the Specsavers website
I am a Specsavers home-visits customer
Specsavers Group are data controllers of your personal information for the purposes of any data-protection legislation that applies. You can contact the Specsavers Group Data Protection Officer at Data Protection Office at Forum 6 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7PA.
We may collect and process information about you including:
We mainly collect this information from you when you give it to us voluntarily, but we may also collect it from other sources if it is legal to do so. This includes from the NHS or other healthcare providers, institutions or people you have authorised to provide information on your behalf (for example, parents or guardians), third-party service providers, government, tax or law-enforcement agencies, and others. We can also combine this information with information from public sources.
We may also collect personal information about you from your use of other Specsavers Group websites or services.
Your personal data is processed for the following reasons, so that we can provide you with the best possible eye and hearing health care and customer experience. We will only process your information if we have a lawful basis to do so. The lawful bases we rely on are;
We rely on our legitimate interests to provide you with a professional eye and hearing service in the most secure and appropriate way:
We rely on contractual obligations when we process your information to fulfil an arrangement, we have made with you:
We rely on legal obligations where we have a statutory or other legal obligation to process the information, such as for the investigation of crime:
We rely on your consent and ask you to provide explicit permission to process your data:
We and other members of the Specsavers Group will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide products and services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
Each Specsavers store is operated by a company within the Specsavers Group. When you place an order for products or services in a store, the data controller of the personal information will be that store. Specsavers Optical Group will process that information, including any health information, on behalf of the store. Specsavers Optical Group also provides and processes IT, marketing and other services for each store and any associated personal information.
We may reveal your personal information to other people, including in the following circumstances.
We may share your personal information with other members of the Specsavers group and organisations who provide services for us. We may transfer your personal information outside the UK to the European Economic Area. We may also transfer your information to countries outside the UK and EEA. We will always take reasonable steps to make sure that it is protected in line with UK law.
We also take reasonable steps to make sure your personal information is adequately protected in line with the requirements of the UK data-protection law.
You can update or change your personal information at your local Specsavers store, by signing in to your account (if you are a registered online customer), or by contacting email@example.com.
You have certain rights under UK data-protection legislation, including the option to:
To ask for any of the above rights, please contact your Specsavers store or if you are a registered online customer, contact firstname.lastname@example.org or fill in an online form at https://www.specsavers.co.uk/news-and-information/customer-service/subject-access-request.
You have a right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data-protection law. See ico.org.uk
We may use your personal information to contact you about our products and services.
If you do not want to receive marketing material, including special offers and discounts you can let us know in store, by emailing email@example.com or phoning the customer service team on 0808 172 0072.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the marketing emails we send you.
We use a variety of security technology and procedures to help protect your personal information from unauthorised access and use. Examples of these are shown below.
We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that may arise from you using those websites or resources.
Last updated 12 October 2020
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