I am a store customer (optician or audiology), a corporate eye-care customer or I use the Specsavers website
I am a Specsavers home-visits customer
Specsavers Group are data controllers of your personal information for the purposes of any data-protection legislation that applies. You can contact the Specsavers Group Data Protection Officer at Data Protection Office at Forum 6 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7PA.
We may collect and process information about you including:
We mainly collect this information from you when you give it to us voluntarily, but we may also collect it from other sources if it is legal to do so. This includes from the NHS or other healthcare providers, institutions or people you have authorised to provide information on your behalf (for example, parents or guardians), third-party service providers, government, tax or law-enforcement agencies, and others. We can also combine this information with information from public sources.
We may also collect personal information about you from your use of other Specsavers Group websites or services.
We may use your personal information for:
Any processing we carry out will be done under the legal basis of performing our contract with you.
We may use the information for:
We may do this if we have legitimate interests in carrying out direct marketing, in measuring the level of customer satisfaction, in improving our products and services, and in managing our relationship with you.
We may also use the information for:
We can do this if it is in our legitimate interest. For example, we may carry out identity checks or checks to identify any problems with your payment details.
We also may use the information to:
We may do this if we have to by law.
If you do not register as a customer online but contact us through the website (or by email at email@example.com), you will be giving us personal information about yourself, including your email address, name and contact details. This may also include medical information, if you have given it to us.
You may also have to supply personal information (but not medical information) by entering a competition on our website. We will only use this information for the purposes of providing a reply, reviewing any feedback or improving the website.
If you are simply browsing our website, we will not collect any information which will identify you by name. However, we will collect information using cookies or traffic data which uses IP addresses or other numeric identifiers, which analyse how people use our website.
More information on cookies is set out in section 7 below.
We and other members of the Specsavers Group will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide products and services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
Each Specsavers store is operated by a company within the Specsavers Group. When you place an order for products or services in a store, the data controller of the personal information will be that store. Specsavers Optical Group will process that information, including any health information, on behalf of the store. Specsavers Optical Group also provides and processes IT, marketing and other services for each store and any associated personal information.
We may reveal your personal information to other people, including in the following circumstances.
Your personal information may be transferred to, stored and processed in one or more countries outside the European Economic Area (EEA), including Guernsey. Guernsey’s data-protection laws are similar to those in the EU and so these transfers are allowed.
If we transfer your personal information to others outside of the EEA, we take extra steps in line with data-protection laws. These include contract terms approved by the EU Commission with the relevant organisations receiving your personal information, whether members of the Specsavers Group or not.
We also take reasonable steps to make sure your personal information is adequately protected in line with the requirements of the UK data-protection law.
You can update or change your personal information at your local Specsavers store, by signing in to your account (if you are a registered online customer), or by contacting firstname.lastname@example.org.
You have certain rights under UK data-protection legislation, including the option to:
You have a right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data-protection law. See ico.org.uk
We may use your personal information to contact you about our products and services.
To make sure that you continue to receive excellent healthcare, we will send you non-marketing material, such as appointment reminders and notices to remind you when your current prescription ends.
You may change your marketing preferences at any time either in store or by emailing email@example.com or phoning the customer service team on 0808 172 0072.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the marketing emails we send you.
We use a variety of security technology and procedures to help protect your personal information from unauthorised access and use. Examples of these are shown below.
We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that may arise from you using those websites or resources.
Last updated 24 May 2018
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See our Intellectual property rights policy which applies to all trademarks and copyright material.