Freedom of Information Act (Scotland) 2002

Specsavers Publication Scheme

Welcome to the publication scheme for your local Specsavers Opticians, which is required by the Freedom of Information (Scotland) Act 2002.

Introduction

Under Section 23 of the Freedom of Information (Scotland) Act 2002 (the Act), we must prepare a publication scheme setting out the information in relation to the NHS services which we routinely make publicly available. Our scheme has to be approved by the Scottish Information Commissioner, who is responsible for the enforcement of the Act. In addition we have to review the scheme from time to time. In adopting (or reviewing) our publication scheme, we are required to have regard to the public interest in allowing public access to information we hold in relation to the NHS services we provide.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in "Cost of Information" below.

How is the information made available?

The information in each class is available on our website at www.specsavers.co.uk or as a printed document from:

Group Company Secretary
Specsavers Optical Group Limited
La Villiaze
St Andrews
Guernsey
GY6 8YP

Your rights to information?

  • The aim of the Freedom of Information (Scotland) Act 2002 is to provide members of the public with access to information held by public authorities.
  • You are entitled to certain information in relation to the NHS services we provide under the Freedom of Information (Scotland) Act 2002.
  • From 1st January 2005 our opticians will be required to respond to requests for information in relation to the NHS service they provide. You will have a right of access to that information subject to exemptions as contained in the Freedom of Information (Scotland) Act 2002.
  • Under the Data Protection Act 1998, you are also entitled to access your own clinical records or any other personal information held about you. Please contact your local Specsavers Opticians in order to obtain copies of this information if you wish.

Feedback

If you have any comments about the operation of this publication scheme or how your request for information under it has been dealt with, please contact:

Group Company Secretary
Specsavers Optical Group Limited
La Villiaze
St Andrews
Guernsey
GY6 8YP

Classes of information

All NHS information at your local Specsavers Opticians is held, retained and/or destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be withheld under the exemptions set out in the Freedom of Information (Scotland) Act 2002. Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of personal information under the Data Protection Act 1998. This applies to all Classes in the publication scheme. The information on this scheme is grouped into the following classes:

1. Who we are

Specsavers Opticians has been caring for people's eyes since 1984. It is our aim to be the best value opticians satisfying personal eyecare needs at affordable prices, simply, clearly and consistently.

Details of all opticians and optometrists employed by your local Specsavers Opticians can be found in store. Please contact your local Specsavers Opticians directly to obtain this information. Alternatively details of all UK registered opticians can be obtained from the General Optical Council.

Please contact the General Optical Council via their website at www.optical.org.uk or telephone 020 7580 3898.

2. Our services

If you are eligible for a free NHS sight test you can visit any Specsavers Opticians for your free test. Your local Specsavers Opticians will also accept NHS vouchers against purchases of glasses and/or contact lenses. To find out if you are eligible for a free eye test and/or NHS vouchers please contact NHS Direct on 0845 4647 or visit www.nhsdirect.nhs.uk. Alternatively, you can contact your local health authority.

If you would like to make an appointment please contact your local Specsavers Opticians, details and opening times of which can be found on this Website.

3. Financial and funding information

Your Specsavers Opticians will receive a fee for each NHS sight test performed. Your local Specsavers Opticians can inform you of the current cost of an eye test for those who do not qualify for NHS assistance.

If you would like further information about the value of the NHS vouchers accepted by your local Specsavers Opticians and NHS charges please visit:

These charges and voucher values are regularly reviewed by the NHS.

4. Regular publications and information for the public

Information in relation to your eye test, the NHS, family eyecare and safe driving can be found on our website at www.specsavers.co.uk or by contacting the Group Company Secretary as detailed above.

A range of patient leaflets in relation to Specsavers Opticians 'clear price', Lensmail contact lenses, care for glasses, general contact lenses information and optical healthcare are available from your local Specsavers Opticians.

Our customers may also receive information in the form of the Specsavers' View magazine which may be sent with the letter recalling you for your next sight test. If you would like to receive a copy of View magazine please contact your local Specsavers Opticians.

5. Complaints

A copy of our complaints procedure can be obtained from your local Specsavers Opticians. If you have a complaint we recommend that you first contact the store manager.

If we are unable to resolve any complaint in relation to this Publication Scheme, you can complain to the Scottish Information Commissioner who oversees the Act and whose contact details are below. There is a formal appeal mechanism when information is withheld. Further details on this will be available on the Commissioner's website at www.itspublicknowledge.info.

The Scottish Information Commissioner can be contacted at Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS (telephone number: 01334 464610).

6. Our policies and procedures

Details of our Health and Safety policy can be obtained from your local Specsavers Opticians.

Our Privacy Policy is available at .

Our customers are asked to sign a data protection statement when they register as customers with their local Specsavers Opticians. Copies of this statement can be obtained from your local Specsavers Opticians.

Cost of information

For the most part, you will only be charged for printed copies of information required. Some information is available free, but for others there may be a charge. The charges will vary according to how the information is made available. The charges are as follows:

Information accessed via www.specsavers.co.uk or provided by e-mail is free of charge except for charges made by your internet service provider.

Requests for single printed copies are free of charge.

Requests for multiple printed copies or archived copies will attract a charge to cover incidental costs such as photocopying.

These charges will be reviewed regularly.

Useful resources

Websites

Publications

Copyright

© Copyright Specsavers Optical Group Limited 2008 All rights reserved.

Copyright in the whole and every part of this publication scheme belongs to Specsavers Optical Group Limited.

Copyright in the whole and every part of the material available through www.specsavers.co.uk belongs to Specsavers Optical Group Limited.

Copyright in the whole and every part of the material available from your local Specsavers Opticians belongs to the Specsavers Group of companies.

Material available through third party links is the copyright of the relevant owner.

Any material belonging to either Specsavers Optical Group Limited or the Specsavers Group of companies may not be used, sold, transferred, copied, adapted, or reproduced in whole or in part in any manner or form or in or on any media by any person without the prior written consent of the relevant owner.

Permission to use material owned by third parties should be requested from the relevant owner.

Warning: Any an unauthorised act in relation to this confidential copyright work may result in both a civil claim for damages and criminal prosecution.