New-service success for Specsavers with ScotRail

New-service success for Specsavers with ScotRailSpecsavers Corporate Eyecare is celebrating the successful launch of a brand new eyecare service for ScotRail. The new Visual Acuity Assessment has been established by Specsavers Corporate Eyecare to meet the specific needs of Scotland’s railway alliance.

ScotRail is using Specsaver’s eVoucher system to provide Visual Acuity Assessments for around 3,000 safety-critical employees, including train drivers and those working on platforms and beside the tracks. Each appropriate employee is provided with a visual acuity test and glasses, if required. 

Nadya Kuhl, occupational health manager for ScotRail, explains: ‘We required a very specific eyecare service, which we could not find provided in a simple and convenient format. We had previously been using an occupational health provider for a similar facility but they were based in Glasgow and ScotRail has staff located throughout Scotland. We were faced with the unsatisfactory situation where employees were having to take time off work to travel, and sometimes book overnight accommodation, for their eye test, and again to collect their glasses. The service provided by Specsavers fits our needs exactly.’

Dona McLafferty, corporate account manager for Specsavers Corporate Eyecare in Scotland, said: ‘We were keen to work with ScotRail to provide a solution to their problem. We have over 65 Specsavers stores in Scotland alone so we knew that we could solve the issue of geographical coverage. We did not have an existing eVoucher to cover the specific needs of a Visual Acuity Assessment so we set up a brand new service and carried out a comprehensive pilot scheme to ensure the benefit could be rolled out successfully to all relevant members of staff. The scheme is now in full provision and is proving extremely successful.’

The Visual Acuity Assessment is providing a great cost saving for ScotRail, especially due to the efficiencies of scale and location. ScotRail also appreciates the clarity on spend, with the online eVoucher management system being transparent and easy to manage.

The official contact start date was 26 June 2017 but Specsavers wanted to complete dedicated trials and pilots of the new service to ensure it was running smoothly before announcing the news.

For more information of eVouchers from Specsavers Corporate Eyecare visit