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At Specsavers, we always like to hear from our customers. Hearing first-hand what you think about us - what we're doing right and areas where you think we could improve - means that we can always find new ways to give you the best possible service. Read below to see what some of our customers have said about us.
I was very pleased with my visit to Specsavers. Ian has been testing my eyes for years now and whenever I phone up to make an appointment they always accommodate me in making me an appointment.
I was most pleased with how easy it was to make an appointment and how quick I got seen.
I was very impressed by the man who did the eye examination, very thorough, helpful & explained everything.
Good overall experience, very professional.
I found the service excellent and very efficient. Much better than Dollond and Aitchison where I had my previous eye test and purchased my glasses and much better value for money.
I was most pleased with the staff advising me on which glasses suited me - she was very honest.
I was impressed by the way the staff treated another customer who only spoke Punjabi and not English. Luckily they had a member of staff who also spoke Punjabi and was able to translate.
The optician was fantastic. He engaged with the children and taught them about eyes. The children are looking forward to their next appt even though they all have to now wear glasses.
The assistant who discussed my needs and helped me pick my frames made me feel the most comfortable I've ever felt during a visit to an optician, she really appeared to be dedicated to helping me. I was truly impressed.
I was most pleased with the informative and professional manner of the person carrying out the eye test.
My visit was highly professional, with personal and very friendly service.
My overall experience was very good and no more could have been done to have helped me. Very nice staff and very considerate to me as I have difficulty walking. I am very pleased with everything.
Although it was busy, I was still treated as an individual, and under no pressure to hurry. Thank you.
I was most impressed with the choice of frames and price and the caring staff all very friendly
I moved from Vision Express because I had no confidence in them, I'm happy to say I am more than happy with the service I am getting from Specsavers, every member of staff I had dealings with were polite, courteous and professional. The whole visit was handled with complete professionalism, the Manager at the Derby store has the staff motivated to helping the customer.
Choice of really nice frames in the £85 range, was spoiled for choice, took me ages to pick which I wanted :)
I was most pleased with the way a very busy business was so well organised. Each staff member was pleasant and gave time to each patient.
Appointment was on time, detailed and nothing was too much trouble for the staff, everything was explained in full and in plain English so was easy to understand. Your staff are all very helpful and allow you to have full confidence from start to finish.