Customer service
Customer promise
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At Specsavers, we aim to bring you the highest standards of service and expertise. All our stores are locally owned by professional opticians whose priority is to offer the best in eye care. That’s why you’ll find this promise in all our stores:
“We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.”
Your statutory rights are not affected. Please ask in store for full details.
Contacting us
Each Specsavers store is owned and operated by one or more store directors, who are responsible for the day-to-day running of the store and for the professional service provided.
If you would like to give feedback about the products or services provided in any of the Specsavers stores, we recommend that you contact the Director of your local branch. This will ensure that your query is dealt with as quickly as possible. Click here to find your nearest store.
For contact lens delivery and direct debit changes click here.
Alternatively you can contact one of our customer service advisors who will be able to contact a store on your behalf. Please get in touch by email to the address below, including the store location and as much information as possible. This will enable us to respond with the minimum of delay.
Questionnaire emails
Your feedback is very important to us - if you leave your email address during your store visit, we will send you a short questionnaire about your experiences. We would appreciate hearing about your visit so we can ensure you have complete customer satisfaction and improve our service in the future.
To thank you for your time, if you complete the survey with your full details you could win £500. Every month we will draw one name at random and it doesn't matter whether your feedback is good or bad.
Prize draw: One draw per month until further notice. Winners will be contacted by phone..
Frames
Specsavers only sells its frames in Specsavers stores and through authorised Specsavers sellers with Specsavers point of sale material. We do not sell to any online auction sites or retailers.
Customers are therefore advised that Specsavers’ frames purchased from unauthorised online auction websites may be secondhand, stolen or copies. If you are concerned as to the authenticity of the product you should contact your local Specsavers store.
