For the purposes of the Data Protection Act 1998, the data controller is Specsavers Optical Group Limited registered in Guernsey with company number 12294 and its registered office at La Villiaze, St Andrews, Guernsey GY6 8YP.
1 - General provisions
Specsavers Optical Group Limited and its subsidiaries, its ultimate holding company and its subsidiaries (“Group”) respect the personal privacy of all users of the www.specsavers.co.uk (“Website”) and all customers at our stores. We therefore take all of our obligations for processing personal information very seriously. Any member of the Specsavers Group may use and share, within the Group, the information you provide and other information it holds about you for the purposes set out below.
2 - Supply of personal information
To process your order we will ask you for personal information at the time you register as a customer (which you are required to provide before you place your first order). We may also collect personal information for Specsavers competitions for which entries are accepted online. We may also ask you for your personal information when you request information from us, submit any comments to us or if you report a problem with the Website.
We may collect and process the following information about you:
3 - Our use of your personal information – order placement, competition entry, contacting Specsavers and Website browsing
Your personal information will only be used for the purposes of processing your order, entering a Specsavers competition, providing you with information on products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes) or as stated in this Privacy Statement and or at the point of collection of the data.
By ordering through the Website you are required to register for online ordering and to accept the Terms and Conditions of Purchase. Please read the Terms and Conditions of Purchase carefully. You expressly consent to the Group:
If you are simply browsing our Website we will not collect any personal information which will identify you however, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the Website.
Personal information collected will be retained by the Group for as long as is reasonably necessary (or as defined under applicable heathcare laws and regulations) to provide products and services (including after sales service) to you.
4 - Cookies and traffic data
5 - Disclosure to third parties
We will not pass your personal information to anyone outside of the Group, without your prior consent, except the following:
6 - Updating, accessing or removing personal information held by us
You can amend or remove your personal details either by signing in to Your Account (if you are a registered online customer) or notifying firstname.lastname@example.org. You are entitled at law to request us whether we hold any of your personal information and, if so, to request a copy of it. If you wish to exercise your data subject access rights, please contact us with sufficient information to verify your identity and the personal information you require. We reserve the right to charge £10 for complying with a subject access rights and shall provide such information within 40 days of your request.
7 - Marketing material
We may use your personal information to contact you in relation to healthcare related products and services offered by the Group. To ensure you continue to receive excellent healthcare, Specsavers will send you non-marketing material such as appointment reminders and notices to remind you of the expiration of your current prescription.
You can opt out of receiving any email marketing material from the Group by removing your consent at any time either by signing in to Your Account or notifying email@example.com. Having opted in to receive email marketing material you will always be provided with an opportunity to opt out on each such communication.
8 - Disclaimer
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission is at your own risk. In the event that there is an interception of your personal information or unauthorised access or use of our database, we will not be liable or responsible for any resulting misuse of your personal information.
We have no control over the contents of third party sites or resources which are linked to the Website and we accept no responsibility or liability for them or the privacy practices they use or for any loss or damage that may arise from your use of such websites or resources.
9 - Updating our Privacy Statement
We may update this Privacy Statement from time to time in our sole discretion and, in such event, we will post a clear message on our Website. By continuing to use the Website after we post notification of any such changes, you accept and agree to this Privacy Statement as modified.
Please email questions, concerns or comments you have about this Privacy Statement and the way we process personal information to the Group Company Secretary or write to the Registered Office. Alternatively you can contact our customer service at:
T: 0808 172 0072
Last updated 1 May 2012
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