Help

Contact lenses

Do you sell all contact lenses?

We sell all major brands plus equivalents for all the main UK opticians own brands. If you cannot see the name of your contact lenses on our site, we probably sell them under a different name. For example, in the Daily Disposable section, Specsavers easyvision One Day lenses are the same as Boots own brand daily lens. If you can't find your lenses, please contact our Customer Service Department on 0808 172 00 72 or email customerservice@specsavers.co.uk and we’ll find them for you.

Can I change to a different type of contact lens?

No. Under General Optical Council regulations, we can only supply you with the lenses specified on your current specification. If you want to try a different type, you must ask your optician for a new specification. Please contact our Customer Service Departmenton 0808 172 00 72 or email customerservice@specsavers.co.uk for more details.

Is there a minimum number of lenses I have to order?

Yes. For monthly, continuous, toric, varifocal and coloured lenses you must buy at least 6 pairs of lenses (equivalent to 6 months supply based on usual wear). For daily disposables, the minimum number is 90 pairs (equivalent to 3 months supply based on usual wear).

Is there a maximum number of lenses I can order?

Yes. Regulations governing the dispensing of contact lenses means that we can’t supply you with contact lenses beyond the expiry date on your current specification.

What is a valid contact lens specification?

A valid contact lens specification is one that has been issued by a registered optician or contact lens practitioner and which has not exceeded its expiry date. It will detail the full contact lens specification, including the manufacturer, type of lens, base curve, diameter and the powers. If you are a Specsavers customer we will obtain your specification from our records. If you are not an existing Specsavers customer, you must register your optician’s details with us, and we will verify your specification with them.

How do I get my contact lens specification?

Just ask the optician who issued your contact lens specification - they are required by law to provide it for you. Please request the original specification where possible, not a copy.

What if I do not have a contact lens specification?

We cannot supply you with contact lenses unless you have a valid contact lens specification. You should contact your optician to arrange for a check-up – which may be chargeable. You may also need a sight test and this may again be chargeable. We can easily make these arrangements with your nearest Specsavers store. Just click “Book an appointment” in the main menu.

Can I use my spectacles prescription to buy contact lenses?

No. We can only accept a full contact lens specification for contact lenses. If you have never worn contact lenses before, or you don't have a copy of your specification, just contact our Customer Service Department on 0808 172 00 72 or email customerservice@specsavers.co.uk. We will discuss your requirements with you and advise accordingly.

Specification

Your contact lens specification is marked on the box your lenses came in.

**Base curve** – Also known as the Back Optic Zone Radius (BOZR), measured in millimetres and is a measurement of the radius of the back surface of the contact lens.

**Diameter** - Also known as the Total Diameter (TD) measured in millimetres and is the total diameter of the contact lens

**SPH (sphere)** - The amount of long (+) or short (-) sight. The higher the number, the stronger the prescription lens required.

**CYL (cylinder)** - The amount of astigmatism, or visual distortion, caused by an irregularly shaped cornea.

**Axis** - The direction of the astigmatism, measured in degrees. If you have a value for axis you must give us a value for cylinder.

Delivery and returns

Is delivery free?

Yes, for contact lenses providing you're ordering and receiving your lenses within the UK, Channel Islands or Republic of Ireland.

How are my contact lenses delivered?

In most instances, your postman will deliver your lenses. All items are properly packaged to avoid damage or delay in the post.

How do I cancel an order?

You can cancel an order any time before payment is taken and the goods are despatched. Contact our Customer Service Department on 0808 172 00 72 or email customerservice@specsavers.co.uk quoting your order number.

When will I receive my contact lenses?

Most contact lens types are held in stock and will be ready for dispatch within 24 hours of us verifying your prescription. You can usually expect delivery within 7-10 working days of your order being despatched. Toric and coloured lenses are ordered specially and may take 3-4 working days longer to arrive.

What happens if my goods don't arrive?

If you've placed an order and haven't received your goods within a reasonable time (12-14 working days), contact our Customer Service Department on 0808 172 00 72 or email customerservice@specsavers.co.uk. We'll advise you whether or not we'll send replacement goods or issue you with a refund. These details are repeated on the dispatch note packed with all of our products.

Can I return products if I am not happy with them?

Yes. If for any reason you're not happy with the products, contact our Customer Service Department 0808 172 00 72 or e-mail customerservice@specsavers.co.uk. We'll issue you with a returns reference and advise you where to return the goods. When we receive the returned goods, we'll credit you in full for all returned products provided that they are in resalable condition. Our full returns policy is detailed in the Legal Policy section.

What is your replacement policy for damaged or faulty lenses?


We will replace, free of charge, or issue a full refund for any faulty goods. Replacement will be limited to the same quantity and specification as the original order. Please contact us by email 0808 172 00 72 or e-mail customerservice@specsavers.co.uk Our full returns policy is detailed in the Legal Policy section.

Are my products insured?

No. Products are not insured by us, but are covered by our returns policy

Who pays for the cost of return?

We do. Our Customer Services Department will give you a freepost return address to return the products. All returns must be sent to that address for us to process your refund or replace your goods. Sending returns to any other address may affect our ability to process your refund or replacement goods. Our full returns policy is detailed in the Legal Policy.